Frequently Asked Questions

Question: What if an items is out of stock?

**Answer: tems out of stock are usually available agian within 7-10 business days. If you need more information about a products availability date, Please contact sales@thescottishweaver.com

Question: What is The Scottish Weaver's Return/Exchange Policy?

**Answer: ALL fabric orders are non-refundable unless there was a mistake made on part of The Scottish Weaver. Custom Order items are non-refundable. Exchanges on Ties, Scarves and Sashes are subject to a 25% re-stocking fee.

Question: How can I be sure of an item's color?

**Answer: We can never guarantee exact colors or matching because of this simple fact; Variations in monitor or mobile color settings are just too wide from device to device. If in doubt, order a swatch.

Question: What size are your swatches?

**Answer: Our swatches average size are 6" x 10" but they may be cut as small as 2" x 4".

Question: Do you have a printed catalog of your fabrics and products?

**Answer: Because our inventory is constantly changing, printing catalogs is not practical. Our website, however, is frequently being updated so we recommend you check back often for new arrivals and sales.

Question: What are your online customer service hours?

**Answer: Monday through Friday 9:30am to 4:30pm Eastern Standard time. For contact needed after normal business hours please email Becki@greatscotintl.com

Question: How do I set up a wholesale account?

**Answer: You can establish a wholesale account by calling 704-535-8955 or emailing Becki@greatscotintl.com. Certain terms and conditions apply.

Question: How long will it take for my order to arrive?

**Answer: In stock items: Ties, Scarves, Sashes

In stock items: Ties, Scarves, Sashes

Most orders are shipped within 24-48 hours by:

USPS Priority Mail - Arrives in 3-5 Business Days

UPS 3 Day Air - Arrives 3 business days once shipped

UPS 2nd Day Air - Arrives 2 business days once shipped

UPS Next day Air - Arrives next business day once shipped

For all custom order items, shawls, stoles, wool ribbons,cummerbund sets, flashes, etc.... add 7-10 business days